Complaints & Grievances
We take every concern seriously, and we're committed to resolving it promptly and fairly.
Our Complaints Procedure
Wonder Seed welcomes feedback and takes all complaints seriously. We are committed to resolving concerns promptly and fairly.
Speak with your child's educator
Most concerns can be resolved immediately through an informal conversation with your child's primary educator or room leader.
Contact the Director
If your concern is not resolved, please contact the director directly at hello@wonderseed.com.au.
Submit a formal written complaint
You may submit a complaint in writing. We will acknowledge receipt within 2 business days and respond within 5 business days.
Escalate to VECRA
If the matter is not resolved to your satisfaction, you may contact VECRA (Victorian Early Childhood Regulatory Authority) at vic.gov.au/vecra.